• To start using Will They Pay, go to the website and create an account 
• Once you've created an account, search for the business you're considering working with. You can search by business name, industry, or location 
• Check the reviews left by other businesses that have worked with the invoice payer before. The reviews will provide information on the company's invoicing practices, payment procedures, and average time taken to pay an invoice. 
• Based on the reviews, decide whether or not to work with the company or to proceed with caution and adjust your invoicing practices to protect your cash flow. 
• You can also leave your own review after working with a business. This will help other businesses make informed decisions and maintain a healthy cash flow. 
• If you have any questions or concerns, you can reach out to the customer support team for assistance. 

Remember, the aim of Will They Pay is to promote clarity and transparency in business-to-business transactions. By using this platform, you can make informed and confident business decisions that support your financial stability

• Be honest: Share your experience with the business, including the good, the bad, and the ugly. This will help other businesses make informed decisions. 
• Be specific: Provide details about your experience, including the amount of time it took to get paid, any communication you had with the invoice payer, and any issues or concerns that arose. 
• Be courteous: Avoid using negative or inflammatory language. It's important to be respectful, even if you had a negative experience with the business.
• Focus on facts: Stick to the facts and avoid speculation or hearsay. If you don't have any direct experience with the business, avoid leaving a review. 
• Keep it constructive: The goal is to help other businesses make informed decisions, so focus on providing constructive feedback that will be helpful to others
• Proofread: Before submitting your review, double-check for spelling and grammar mistakes. This will ensure that your review is easy to read and understand. 

Remember, leaving a fair and constructive review will help promote transparency in business-to-business transactions and support the financial stability of all businesses involved

• Go to the Will They Pay website and search for your business by name, industry, or location. 
• Once you find your business profile, click on the "Claim Profile" button. 
• Fill in the required information, including your business name, email address, Website address and phone number. 
• You will receive a verification email to confirm your ownership of the business. 
• Follow the verification instructions provided in the email to verify your ownership of the business. 
• Once verified, you will be able to update your business information and respond to any reviews left by other businesses. 
• Make sure to keep your business profile up to date and respond to reviews promptly to maintain a positive reputation on the Will They Pay platform

To maintain the authenticity of our platform, avoid including promotional content in your reviews: Write about your experience rather than promoting personal interests or affiliated businesses. Let the quality of your experience speak for itself. Refrain from using reviews as a platform for personal promotion. Our community values genuine insights over promotional content.

•  Log in to your Will They Pay account.
•  Click on the "Upgrade" button located in your account settings. 
• Choose the paid plan that best suits your needs - you can select from different subscription levels with varying features. 
• Provide your payment information and confirm your subscription. 
• Once subscribed, you will have access to additional features such as the ability to request more reviews and reply to more reviews than on the free account. 
• You will also have access to premium dashboards to monitor your data for analysis

Benefits of signing up for extra features

• Review Requests: Ability to request additional reviews monthly
• Review Replies: Respond to additional each month 
• Analytics Dashboards: Gain access to detailed analytics dashboards for feedback analysis 
• Review Adjustments: Make adjustments on all reviews 24 hours after submission
• Social Sharing: Share reviews on various social media platforms 
• Review Dispute: 3 review disputes per month for ratings under 3 stars.

•  Log in to your Will They Pay account and navigate to the "Reviews" section. 
• Identify the business you have worked with and want to request a review from. 
• Click on the "Request a Review" button and choose the company you wish to request a review from. 
• Customise the message that will be sent to the business requesting the review. Consider including specific details about the project you worked on together, your invoicing process, and any other relevant information that will help them write an accurate review. 
• Send the review request and wait for the business to respond. You will receive an email notification when they write the review. 
• Once the review is published on Will They Pay, take the time to thank the business for their feedback and consider leaving a review for them in return. 

Remember, requesting and leaving reviews on Will They Pay helps promote transparency and support healthy cash flow practices for all businesses involved. Asking customers to leave reviews on their performance can help businesses improve their payment practices and maintain a good reputation. Positive reviews can also attract more business and help build trust with potential partners. In short, leaving and receiving reviews is a critical part of maintaining healthy business relationships and promoting transparency in financial transactions.

A review dispute is a process or mechanism by which a business can challenge or contest a review that has been left on Will They Pay for ratings under 3 stars. It is a feature designed to address concerns or disagreements businesses may have with specific reviews, especially those that they believe are inaccurate, unfair, or do not represent a genuine business transaction experience

• Initiation: 

When a business receives a review that they believe is problematic, they can initiate a review dispute. This is typically done through the platform's interface. 

• Criteria for Dispute: 

Businesses can dispute reviews based on certain criteria. For example, they might dispute a review if they believe it contains false information, is unrelated to a genuine business transaction, or violates the platform's review guidelines.

• Submission of Evidence: 

The disputing party usually needs to provide evidence or documentation to support their dispute. This evidence can include invoices, communication records, or any other relevant information that demonstrates the accuracy or inaccuracy of the review

• Review Investigation: 

The platform's support or moderation team will then review the dispute and the evidence submitted. They will assess whether the review in question violates the platform's policies and guidelines. 

• Decision and Resolution: 

Based on the review investigation, the platform will make a decision on whether to uphold or reject the review. This decision aims to be impartial and focused on maintaining the integrity and credibility of the review platform. 

• Communication: 

Both the reviewer and the business involved in the dispute are typically notified of the decision. Clear communication is essential to maintain transparency in the process

It's important to note that the ability to dispute reviews is often subject to specific conditions and guidelines outlined by the review platform. Additionally, the intention is usually not to censor negative reviews but to ensure that reviews are fair, accurate, and comply with the platform's policies.

The aim of the review dispute process is to create a balanced and trustworthy space for reviews, allowing genuine customer feedback while also giving businesses a way to address and rectify inaccuracies.

It is important to write a review on Will They Pay because it helps other businesses make informed decisions about working with a specific company. By sharing your experience with a company's invoicing practices and payment procedures, you can help other businesses avoid potential cash flow problems and make more informed decisions. Reviews also encourage businesses to maintain a transparent and efficient invoicing system, as they are aware their practices are being reviewed and evaluated. Additionally, leaving a review on Will They Pay helps promote a more transparent and honest business environment, leading to more trustworthy and sustainable business transactions. Reviewing on Will They Pay offers significant benefits for both the reviewing and reviewed companies, fostering a culture of transparency and trust in business transactions

Benefits for the Company Leaving the Review:

Influence Change: Encourage companies to adopt timely payment practices. 

Community Contribution: Help build a trusted network by sharing genuine experiences. 

Enhanced Decision-Making: Future interactions are informed by the shared experiences of peers. 

Promote Accountability: Highlight areas needing improvement, promoting better business practices. 

Risk Management: Aid in assessing potential risks when engaging with new business partners.

Benefits for the Company Being Reviewed:

Reputation Building: Positive reviews boost company reputation, attracting more partners.

Feedback Loop: Constructive feedback helps identify and rectify issues in payment practices.

Market Confidence: High ratings can increase confidence among potential business partners.

Operational Insights: Reviews provide insights into how the company’s practices are perceived externally.

Barrier Removal: A high rating removes barriers, making it easier to engage with new partners, as companies proven to pay on time are more desirable to work with.

This system ensures a more reliable and productive business environment, benefiting both parties involved.

To reply to a review on Will They Pay, simply sign in to your account and navigate to your profile page. Look for the review you wish to respond to, then click the "Reply" button located underneath it. In the text box that appears, write your response to the review. This feature allows businesses to engage directly with feedback, demonstrating attentiveness and a willingness to interact with clients' experience.

Replying to reviews on Will They Pay is crucial as it demonstrates your business's commitment to customer service and transparency. It offers an opportunity to thank customers for positive feedback or address and resolve any concerns raised in negative reviews. Engaging with reviews can improve your business's reputation, encourage trust among potential clients, and provide insights into areas for improvement. It shows you value feedback and are proactive in maintaining high standards of service and accountability

At Will They Pay, our culture is centred around fostering transparent, ethical, and constructive business transactions. We aim to empower businesses to optimise their operations, achieve success, and enjoy a fulfilling work-life balance.

Key tenets of our culture include:

Anti-blame: We believe in addressing issues without assigning blame. We recognise that challenges often arise unintentionally and strive to find solutions collaboratively.

Safe space: We provide a platform for impartial and transparent reviews, creating a safe environment for businesses to share their experiences openly.

Conversation: We encourage dialogue and active participation from both parties involved in a transaction. A relationship is a two-way street, and we value the exchange of feedback.

Solution-focused: Rather than dwelling on negativity, we emphasise finding constructive solutions to challenges. Our goal is to facilitate positive change and improvement.

Resolve: We understand that reviews are not final judgments but rather opportunities for growth and improvement. We encourage businesses to address issues proactively and work towards resolution.

It’s not all he said, she said, they did. This is not helpful.

Our reviews are formulated around four tried and tested methods for analysing projects, tasks or situations 

What Went Well (Three W’s): This step focuses on identifying the positive aspects and successes within a project or situation. By recognising achievements first, we set the stage for constructive feedback.

Even Better If (EBIs): This method allows reviewers to express their thoughts in a solution-focused manner. It encourages suggestions for improvement rather than mere criticism.

The Five Whys: This technique delves into the root causes of issues by asking "why" multiple times. It prompts deeper reflection and provides insights for addressing underlying problems.

Respond & Resolve: Once a review is posted, we encourage businesses to respond openly and constructively. By acknowledging feedback and working towards resolution, businesses can foster trust and improve their practices.

By integrating these methods into our platform, we aim to promote transparency, accountability, and continuous improvement in business transactions. Through open dialogue and collaborative problem-solving, we believe businesses can achieve greater success and build stronger relationships within their communities.